Automatic Collection of Information
The website automatically records device data including IP address, location, device name and version, operating system type and version, language preferences, search queries, access times and dates, and usage statistics. This information identifies potential abuse cases and establishes website usage patterns without identifying specific users.
Collection of Personal Information
Users may access the website without providing identification. However, certain features require personal information such as name and email address. When users create accounts or complete online forms, the site collects and stores that information. Contact details like email addresses and physical addresses may be requested when necessary.
Use and Processing of Collected Information
Personal information collected supports account creation, order fulfillment, service delivery, product improvement, administrative communications, support responses, user experience enhancement, terms enforcement, abuse prevention, legal compliance, and website operations. Processing authority derives from user consent, contractual necessity, legal obligations, public interest, or legitimate business interests. Users may object to processing in certain circumstances.
Managing Information
Users can request deletion of personal information by contacting the site administrators. The company retains unrevised copies for compliance purposes and partner obligations even after deletion requests.
Disclosure of Information
The site shares information with trusted third parties assisting in operations and service delivery. Disclosure occurs when legally required or necessary to protect rights, safety, fraud investigation, or government requests. Business transitions such as mergers or acquisitions may transfer user information and accounts.
Retention of Information
Personal information is retained for legal compliance durations. Aggregated data derived from personal information may be retained after deletion, but not in personally identifying form.
Transfer of Information
Data may be transferred and stored internationally depending on user location. Users outside the European Union can request information about transfer legal basis and security measures.
US State Privacy Rights
We respect and comply with the consumer data privacy laws of all US states that have enacted comprehensive privacy legislation. Depending on your state of residence, you may have some or all of the following rights regarding your personal data:
Your Rights
- Right to Know / Access — Request confirmation of whether we process your personal data and obtain a copy of that data.
- Right to Delete — Request deletion of personal data we hold about you, subject to limited statutory exceptions (e.g., legal compliance, fraud prevention).
- Right to Correct — Request correction of inaccurate personal data we maintain about you.
- Right to Data Portability — Receive your personal data in a portable, readily usable format so you can transmit it to another controller.
- Right to Opt-Out of Sale or Sharing — Opt out of the sale, sharing, or disclosure of your personal data to third parties for targeted advertising, cross-context behavioral advertising, or monetary consideration.
- Right to Opt-Out of Profiling — Opt out of automated profiling decisions that produce legal or similarly significant effects on you.
- Right to Limit Use of Sensitive Data — Restrict our use of sensitive personal information (such as financial data, precise geolocation, or health information) to purposes directly necessary to provide the services you requested.
- Right to Non-Discrimination — We will not deny services, charge different prices, or provide a different quality of service because you exercised any privacy right.
- Right to Appeal — If we decline your request, you may appeal our decision. We will respond to appeals within the timeframe required by your state's law.
States Covered
The rights above apply to residents of all US states that have enacted comprehensive consumer privacy laws, including but not limited to:
- California (CCPA / CPRA) — see also our California Privacy Policy and Do Not Sell My Info page.
- Virginia (Consumer Data Protection Act)
- Colorado (Colorado Privacy Act)
- Connecticut (Connecticut Data Privacy Act)
- Utah (Utah Consumer Privacy Act)
- Texas (Texas Data Privacy and Security Act)
- Montana (Montana Consumer Data Privacy Act)
- Oregon (Oregon Consumer Privacy Act)
- Iowa (Iowa Consumer Data Protection Act)
- Delaware (Delaware Personal Data Privacy Act)
- New Hampshire (New Hampshire Privacy Act)
- Nebraska (Nebraska Data Privacy Act)
- New Jersey (New Jersey Data Privacy Act)
- Maryland (Maryland Online Data Privacy Act)
- Minnesota (Minnesota Consumer Data Privacy Act)
- Tennessee (Tennessee Information Protection Act)
- Indiana (Indiana Consumer Data Protection Act)
- Kentucky (Kentucky Consumer Data Protection Act)
- Rhode Island (Rhode Island Data Transparency and Privacy Protection Act)
Where a state law applies, we honor the rights it grants regardless of whether the state is listed above. This list reflects laws enacted as of the date of this policy and will be updated as new state laws take effect.
How to Exercise Your Rights
You may submit a privacy rights request by any of the following methods:
- Email: support@windowsrenew.com — use the subject line "Privacy Rights Request" and specify the right you wish to exercise (e.g., Access, Delete, Correct, Opt-Out).
- Contact form: windowsrenew.com/contact — select "Privacy Request" in the message and describe your request.
- Opt-Out of Sale / Targeted Advertising: windowsrenew.com/do-not-sell — you may opt out of the sale or sharing of your personal data at any time via this dedicated page.
Response Timelines
We will acknowledge your request within 10 business days of receipt. We will substantively respond within 45 days. If we require additional time due to the complexity or volume of requests, we will notify you before the 45-day period expires and may extend the response period up to an additional 45 days (or as otherwise permitted by your state's law). We do not charge a fee to process requests unless they are manifestly unfounded, excessive, or repetitive.
Verification
To protect your privacy and prevent unauthorized access to your data, we must verify your identity before processing a request. We may ask you to confirm information we already have on file for you. Information provided solely for verification will not be used for any other purpose, and we will not retain it beyond what is necessary to complete verification.
Authorized Agents
You may designate an authorized agent to submit a request on your behalf. We may require written proof of authorization and may verify your identity directly before fulfilling the request, except where your state's law specifies otherwise.
Appeals
If we decline your privacy rights request in whole or in part, you may appeal by emailing support@windowsrenew.com with the subject line "Privacy Rights Appeal." Please include your original request reference and the reason for your appeal. We will respond to appeals within the timeframe required by your state's law (typically 45–60 days from receipt of your appeal). If we uphold our denial after your appeal, you may contact your state attorney general's office to submit a complaint.
Privacy of Children
The site does not knowingly collect personal information from individuals under 18. Parents should monitor children's internet usage. Users must be at least 16 (or have parental consent) to authorize personal information processing.
Affiliates
Information may be shared with affiliates to offer related products and services, with affiliate treatment governed by consistent privacy policies.
Links to Other Resources
The site is not responsible for privacy practices of external links or third-party resources. Users should review privacy statements of referenced websites.
Information Security
The company maintains reasonable safeguards against unauthorized access through controlled secure servers. However, internet transmission cannot be guaranteed secure, and users acknowledge inherent security limitations.
Data Breach
Upon discovering security compromises, the company reserves the right to investigate, report, and notify law enforcement and affected individuals of potential harm risks.
Changes and Amendments
The company may modify this policy and will notify users of material changes. Continued website use constitutes acceptance of revised terms.
Contact Information
WindowsRenew is operated by AdSwapper Inc. Users with policy questions or data requests may email support@windowsrenew.com.
Opt-Out Instructions
Marketing emails include unsubscribe links. Users may request data sharing cessation by emailing support@windowsrenew.com with "Opt-Out Request" as the subject line.
California Consumer Request Metrics
We believe California consumers should be able to see how we handle the privacy rights they exercise. The following table reports, for calendar year 2025, the number of consumer rights requests we received in each category, how many we fulfilled or denied, and how quickly we responded.
In accordance with the California Consumer Privacy Act (CCPA) and its implementing regulations (Cal. Code Regs. tit. 11, § 7102), the metrics below cover consumer requests received between January 1 and December 31, 2025.
| Request type | Requests received | Complied with (in whole or in part) | Denied | Median days to substantively respond |
|---|---|---|---|---|
| Requests to Delete | 0 | 0 | 0 | N/A |
| Requests to Correct | 0 | 0 | 0 | N/A |
| Requests to Know / Access | 0 | 0 | 0 | N/A |
| Requests to Opt-Out of Sale/Sharing | 0 | 0 | 0 | N/A |
| Requests to Limit Use of Sensitive Personal Information | 0 | 0 | 0 | N/A |
Requests may be denied in whole or in part where they cannot be verified, are not made by a California consumer or an authorized agent, fall within a statutory exception, or for other lawful reasons. Response time is measured in median days from the date a request is received to the date of our substantive response. Where we received no requests of a given type during 2025, the count is stated as 0 and no response-time figure is applicable.
These metrics are updated annually, no later than July 1, covering the prior calendar year.